Refund policy

SIREN RETURN & EXCHANGE POLICY

At Siren, every wig and extension is custom-prepared with the highest standards of quality and sanitation. Because of the intimate nature of our products, all sales are final. This includes wigs, bundles, closures, frontals, and any customized services.
We do not offer returns or exchanges under any circumstances.

Quality Assurance & Error Reporting

If you believe there is an error on our end, it must be reported within 48 hours of delivery.
To submit a claim, you must email us:
– Clear photos and/or video of the issue
– Your order number

Send all info to info@sirenwigs.com

After 48 hours, Siren is no longer liable for any concerns.

If the Error Is Ours

If we confirm that the issue was caused by Siren:
– We will cover all shipping costs
– We will correct the issue promptly
– No refunds will be provided

Corrections will be made to fix the error, but monetary refunds remain unavailable.

 

Physical Products (Printed Journals, Merch, Accessories)

Physical products that are not related to hair or custom items follow this policy:

Eligible for returns only if:
– The item arrives damaged
– You received the wrong item
– A manufacturing defect is present

Issues must be reported within 7 days of delivery with photos/video.

If approved:
– A replacement will be sent
– Or store credit may be issued
– No cash refunds

Returned products must be unused and in original packaging.

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Order Changes & Cancellations

Orders cannot be canceled once they are placed.